VIBBLIN
VIBBLIN
When we refund a VIBBLIN subscription, and how to request a refund
Version 1.0 · in force since 22/10/2026This page is part of the Terms of service. VIBBLIN subscriptions are sold by Paddle, our reseller (Merchant of Record): refunds are carried out by Paddle, to the payment method you paid with.
1.1 VIBBLIN is sold only to businesses: companies and professionals that use it for their work (Terms, point 2.1). The 14-day right of withdrawal provided for consumers does not apply to those who buy for their business.
1.2 You keep the rights that the law does not allow to be excluded, and those that Paddle grants you under its refund policy: if the law or Paddle gives you more, the more applies.
2.1 The 14 days of trial cost nothing. If you cancel before the end, nothing is charged.
2.2 Before the first charge we write to you, and so does Paddle, with the date and the amount (Terms, point 4.6).
3.1 Within 14 days of a charge — the first one after the trial, or a renewal — you can request a refund of that charge, from us or directly from Paddle (section 5). Paddle decides, under its policy: it may grant it in full, in part, or not at all.
3.2 Subscriptions are paid in advance for the whole period. Outside the cases on this page, the unused days or months of a period that has started are not refunded. If you cancel, the service continues until the end of the period and you do not pay for the next one.
3.3 Moving down a plan or shortening the duration applies from the end of the period, with no refunds or credits; moving up or lengthening applies immediately, with the prorated difference that Paddle calculates and that we show you before you confirm.
In these cases the refund is due, whoever requests it and at any point in the period, within the time limits of section 5:
4.1 Double or wrong charge: the same period charged twice; a charge made after the cancellation had already taken effect; an amount different from the one we showed you before you confirmed. We refund in full what was not due.
4.2 If we close the service (Terms, point 11.5), or if you withdraw because of a change to the Terms that worsens your conditions (Terms, point 20.4): we refund you the part of the period paid for and not used, in proportion to the days. The refund for a change to the Terms does not apply if the change is imposed by a law or by an authority: in that case you can still cancel (Terms, section 9), without a refund.
4.3 A mistake on our part in a change of plan or duration: we put things back as they should have been, and refund the difference.
5.1 Write to assistenza@vibblin.com from the account email address, with the date and amount of the charge (or the number of the Paddle receipt) and the reason. We reply within 5 working days; if the refund is due, we request it from Paddle ourselves and confirm it to you.
5.2 You can also request it directly from Paddle: at paddle.net (“Request refund”) or from the link in your receipt.
5.3 The time limits for requesting it: within 14 days of the charge in the case of point 3.1; within 90 days of the charge in the case of point 4.1.
5.4 In the cases of point 4.2 you do not need to request anything: we start the refund ourselves. There is no refund for a change to the Terms imposed by a law or by an authority: in that case you can still cancel (Terms, section 9).
6.1 The refund is carried out by Paddle, to the same payment method where possible, within 14 days of approving it. On a card the credit usually arrives in 3–5 working days, with PayPal in about 48 hours. Paddle emails you a credit note.
6.2 The refund includes the VAT you paid on that amount.
6.3 If the refund covers a whole charge (point 3.1), the subscription ends: the service stops and section 11 of the Terms applies. In the cases of points 4.1 and 4.3 the subscription continues.
Before disputing a charge with your bank (chargeback), write to us: it can almost always be sorted out first, and faster. While a dispute is open we may suspend the account (Terms, point 5.7).
Numen di Rasman Francesco, Via Bembo, 34, 34015 Muggia (TS), VAT number 01452730326
Refunds and support: assistenza@vibblin.com